The terms and conditions described in this policy apply to all products from our online in Greece, via the internet at www.virginiavildiridi.gr . Returns, changes, cancellations that do not meet our terms and conditions will not be accepted.
You have the right to return to us jewelry non – defective product you bought and the return will be accepted, if you return it within fourteen (14) calendar days from the date of receipt, at your own expense. The jewelry – product you wish to return should be well packaged and its packaging, along with the accompanying documents, such as the retail receipt or invoice, warranty etc. having been worn only for rehearsal and not use, if it is about jewelry and also the situation delivered to you so that they are not damaged during the transport because they are your responsibility until they reach our headquarters. It is advisable to check the package and its contents upon receipt and in case it is damaged , please inform the transport company immediately so that they can take responsibility. Jewelry that is returned and does not meet the above terms and conditions of return of products are not accepted. In any case, however, you will be charged with the costs of the initial shipment and return of the product. The return of the products will take place at our headquarters in Thessaloniki, at 78 Mitropoleos street, P.C. 546 22, Thessaloniki, Greece.
In case of return of a non-defective product and its non-replacement with another one, the company, after receiving and checking the returned product and fulfilling all the conditions, will start the money back process within twenty (20) days of its transfer to the customer’s bank , simply indicating the IBAN of your account and the name of the beneficiary, as stated in the booklet. For security reasons, the beneficiary of the account must be the same person who appears on the purchase receipt for the returned product. From the amount that will be deposited in your account, the costs of the initial shipment of your order will be deducted. We inform you that there are no refunds from our physical store. For product returns contact us first, at +30-2310-262009 or send us an email to firstname.lastname@example.org
You also have the option to change non- defective product – jewelry within fourteen (14) calendar days of receipt by sending back the product – jewelry at your expense. You can then place new orders within fourteen (14) calendar days with any other piece of jewelry of your choice and of value equal the first or larger loas by paying the difference, stating that it is a change and the number will be indicated (code) of the original order. The execution of the new order will take place after we have received, checked the product you returned and fulfilled all the conditions. In any case, however, you will be charged with the return and shipping costs of the product that was replaced. The change will take place at our headquarters in Thessaloniki, at 78 Mitropoleos str., PC 546 22, Thessaloniki, Greece. For product changes, contact us first at +30 2310 262009 or send an email to email@example.com
The right of withdrawal and consequently of return/exchange/replacement of products may not be exercised for goods manufactured or processed in accordance with the specific specifications of the customer or clearly personalized for the specific customer, such us wedding rings, which are manufactured exclusively for you (for example engraving by your order, guidance and agreement). If more items have been sold and only a few are faulty or defective or do not have the agreed characteristics, the right of return /change/replacement or withdrawal is limited to them only.
Products on offer are changed only with products on offer, while seasonal products, such as Easter and Christmas items, are changed only with products of the same category. No return can be made on the product that is sent as a gift. However you can exchange it with any other product of your choice of equivalent value or greater by paying a monetary difference that may arise. With regard to brand products, such as watches etc. the respective dealers are responsible for any damage.
The charge for transporting your products depends on the postal code of your area and the weight of the goods. If your order is shipped to a destination within the EU, all taxes (VAT) will be refunded. If your order is shipped to a destination outside the EU, duties and taxes cannot be refunded. In any case you can recover these costs by contacting the local customs directly. As this option may not be available an all countries, we recommend that you use a customs broker if you want a refund of the customs duties on the returned Products.
Our company “V.Basioudis – V.Vildiridi & SIA OE, does not bear any responsibility in case of loss or destruction of the product during the transfer of the return.
Except for the rights provided by the return policy, all rights applicable to costumers under the applicable provisions and laws relating to the contract of sale are recognized in each case, as well as any rights that arise in relation to the warranty terms of the products.
Our company with its above policy facilitates its customers in the selection of products through the e-shop, however if fixed return behavior of products is found (during the unjustified judgment of the Company) by specific customers, the Company has the right to exclude specific customer/user from the e-shop or refuse any subsequent transaction.
You have the right to cancel the order of your products within twelve (12) hours of its realization, either by calling us to +30-2310-262009 or by email to firstname.lastname@example.org
The cancellation of the order can be done at any time the users wishes until the registration of his data in the respective payment pages of the bank. If the procedure is completed and the user wishes to cancel it, your immediate contact with the Company is required. Depending on the stage at which the order is located, the user will be informed about the cancellation process and any costs (e.g. shipping, if it has already been done). Please note that in case of cancellation and depending on the stage of the order, it is possible for shipping costs to apply, even if due to the amount of the canceled order no costs were provided.
LIABILITY AND LEGAL GUARANTEE FOR DEFECTS
At each sale the COMPANY is obliged to deliver to the consumer the goods with the agreed properties and without fatal defects, according to articles 534 et. seq. of the Civil Code. Resignation of the consumer after his protection before the appearance of the defect or the lack of agreed property is invalid.
The COMPANY is liable for its fault if the thing, at the time the risks passes to the buyer, has real defects or lacks the agreed properties, unless the buyer at the time of concluding the contract knew that the thing does not comply with the contract or non-compliance is due to materials provided by the buyer.
In cases of liability of the COMPANY for the actual defect or for lack of contracted property, the buyer is entitled at his choice : 1. To demand, without prejudice, the replacement of the thing with another, unless such an action is impossible or requires disproportionate costs. 2. To reduce the price. 3. To withdraw from the contract, unless it is a minor actual defect. The COMPANY must carry out the replacement in a reasonable time and without significant inconvenience to the buyer. The above rights do not apply if the defect has been caused by the use of the User/Customer or for reasons of force majeure.
The claims of the consumer/buyer due to a real defect or contracted property are barred after two (2) years.
In case you have received a defective product, you must inform us in writing via e-mail at email@example.com , stating which of the above rights is exercised. To avoid inconvenience, it is good to carefully check at the time of delivery of the order, the condition of the products sold and the intactness of their packaging, in order to identify any obvious defects. In case a defect is found, communication with our online store must follow immediately after delivery. Within fourteen (14) calendar days from the above written statement, you must send the product in the same way as you received it to the headquarters of our company. The product must be returned accompanied by all the necessary legal documents and the receipt.
If it is found that the defect was caused by your fault or misuse or for reasons not related to its manufacture, then you are informed by our company, and the product is returned to you, with the charge of the corresponding return cost.
CUSTOMER/USER OBLIGATIONS Customers/users are solely responsible for the selection of the product and its suitability for the user’s purposes and telephone and postage costs for his communication with the COMPANY, if any.